Terms of Service
Welcome to Muse Skn Lab. By accessing or purchasing from our website, you agree to the following Terms of Service.
Last updated: September 2025
1. General Use of Our Website
- You must be at least 18 years old or have parental consent to purchase.
- All text, images, logos, and content are the property of Muse Skn Lab and may not be copied or reused without permission.
- You agree not to misuse our site for illegal, harmful, or fraudulent activity.
2. Products & Orders
- We strive for accurate product descriptions and images, but small variations in color, texture, or packaging may occur.
- All products are for external use only. Muse Skn Lab does not provide medical advice, diagnosis, or treatment.
- By placing an order, you confirm that you understand your own skin sensitivities and will discontinue use if irritation occurs.
3. Payments
- We accept payments through trusted providers such as Stripe, PayPal, and ShopPay.
- Muse Skn Lab does not store credit card details.
- Prices are listed in USD and may change without notice.
4. Shipping & Delivery
- Processing Time: We process orders within 1–3 business days
- Standard Shipping: 3–7 business days within the U.S.
- Expedited Options: Available for faster delivery
- Tracking: You'll receive tracking numbers via email or SMS
- Free Shipping: Available on orders over $50
- Muse Skn Lab is not responsible for delays caused by postal carriers, customs, or circumstances outside our control.
5. Returns & Refunds
- Return Window: 30 days from delivery date
- Condition: For hygiene reasons, we only accept returns on unused and unopened products
- Authorization Required: Email our support team for return authorization before sending anything back
- Refund Process: Once we receive your return, we'll refund the purchase price minus shipping costs
- Defective Items: Damaged or defective items will be replaced at no cost to you
- To request a return, email us at support@musesknlab.com with your order number.
6. Disclaimers
- Our products are formulated with dermatologist-informed ingredients, but results may vary by individual.
- Muse Skn Lab is not liable for reactions due to allergies, sensitivities, or misuse of products.
- Products are not intended to diagnose, treat, cure, or prevent any disease.
7. Limitation of Liability
- Muse Skn Lab's liability is limited to the amount paid for the product purchased.
- We are not responsible for indirect, incidental, or consequential damages.
8. Privacy Policy
Your use of our website is also governed by our Privacy Policy.
9. Changes to Terms
We may update these Terms of Service at any time. Updates will be posted on this page with a revised date.
10. Contact Us
For any questions about these Terms of Service, please reach out: